Got a question about how we work or what you can expect? No problem. We’ve answered some of the most common queries that come our way – and if you can’t find what you’re looking for, just drop us a message and we’ll be more than happy to help.

We’re best suited to holding meetings in our comfy offices, but are also aficionados at using technology to enable video conferencing. Where the need arises, we are also able to visit our clients at home or their place of work, but experience has taught us that stepping outside of your normal environment is hugely beneficial, as it allows the opportunity to focus on your financial goals unencumbered by daily distractions.

Yes, free parking is available on-site for our guests.

We like to invest in our clients and any new contacts we make, so there’s no cost and no time limit to get to know each other. For us, this is the best part of what we do as meeting people and learning about them is what drives us.

Initially, just yourself and an open mind! We’ll talk to you about your life now and what you’d like it to be in the future. The money stuff will come later, so there’s no need to dig out all those old statements immediately. Of course, if you have an idea of what you have in place that’s always a great help.

We always block two hours out for any meeting. That’s not to say it will take that long, but once we start talking about your likes, wants and dreams you’ll be surprised by how quickly time flies by!

No! In fact, please don’t! We want you to make the right decision, not a quick one. Chemistry is really important, so the initial conversations are an opportunity for us both to get to know each other and work out if we want to be part of each other’s lives.

Yes. There are some great services out there that focus on one product or solution, but for us, it’s imperative that we are free to look under every stone and evaluate every opportunity. When we’re trusted with other people’s money, how could we not?!

While we hold the qualifications required to do so, we took the decision not to work in this highly specialised area. We see ourselves as GPs and are here to ensure the best overall health for your finances. Where specialist surgery is required, we’ll refer you to the finest consultants available.

With modern technology as it is, you’re never far away or out of reach. We have a team of people available to assist with general enquiries but if it’s something urgent, you’ll find holidays don’t stop us from taking care of our own.

As Lifestyle Financial Planners we are obviously huge advocates of creating and working towards an overall plan. Everyone’s circumstances are different and for some, the cost of a plan isn’t worthwhile.

Charges may vary depending on the complexity of a given situation, but we have a solemn promise that no one will ever pay us a penny until you agree that the benefits outweigh the price. Should we do work for you and you do not feel it’s added sufficient value, then do not pay us, it’s that simple.

Depending on the work required, our costs may be percentage-based, fixed fee or an hourly rate. Once we understand what you’d like us to do we will inform you of the costs well in advance so you can choose if you wish to proceed.

We charge fees for financial planning and investment-related advice but also advocate the need to safeguard what you hold dearest through protection related products. These contracts typically pay a commission which will be disclosed in advance. If you prefer to pay a fee instead and remove commission from the policy, that’s completely fine with us.

No. Financial intermediation is not currently subject to VAT; however, we reserve the right to charge this should the powers that be change the rules of the game!

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